Job Description

Auto Claims Adjuster

Location: Syracuse, NY

Onsite Flexibility: Hybrid

Job Summary

The Adjuster Service Claims is responsible for managing a caseload of moderately complex claims from initiation to resolution. This includes determining coverage and liability, conducting thorough investigations, evaluating damages, and negotiating settlements in accordance with policy terms, best practices, and jurisdictional requirements. The role involves direct communication with insureds and third parties, as well as accurate input and management of claim data.

Key Responsibilities

• Manage an active pending inventory of approximately 80–120 moderately complex service claims from intake through resolution, receiving an average of 5 new claims daily.
• Conduct thorough investigations, assess liability, handle loop calls, and evaluate damages using established procedures.
• Engage underwriting, legal, and other core stakeholders for comprehensive investigation and evaluations.
• Identify and assign subrogation potential appropriately; set up files to support successful recovery efforts.
• Identify possibly suspicious claims and refer them to the Special Investigation Unit.
• Transfer risk to appropriate parties and implement management techniques to mitigate loss.
• Set reserves and authorize payments within specific limits and moderate scope of authority; utilize discretion and independent judgment.
• Utilize technology and data tools to enhance claims processing efficiency and accuracy in a paperless environment.
• Resolve claims with empathy and customer-centricity; handle sensitive communications professionally and translate complex information for diverse audiences.
• Maintain detailed, compliant, and clear documentation of claim activities and communications so files are easily understood by others.
• Maintain appropriate adjuster licenses and continuing education credits across required states.
• Mentor entry-level adjusters and share best practices learned through training and experience.
• May represent the company in mediations, arbitrations, and trials.

Required Skills

• Proficient with basic computer navigation, toggling between multiple systems/applications, and utilizing the MS Office suite.
• Must possess and maintain a sufficient home-based internet connection (minimum 50 Mbps download / 10 Mbps upload) to ensure productivity in a hybrid environment.
• Ability to learn and handle negotiation conversations independently within authority limits, understanding common tactics for moderately complex resolutions.
• Clear, professional, and empathetic communication skills across all channels with the ability to de-escalate challenging customer calls.
• Operates with decision-making latitude to anticipate, identify, and adapt solutions to changing situations and priorities.
• Strong organizational and time-management skills to effectively manage multiple tasks and strict deadlines.
• Fosters an environment of teamwork, maintains constructive relationships despite differing perspectives, and actively supports teammates with workload management.

Preferred Skills

• Guidewire experience is a plus.

Education Requirements

• Associate degree required; bachelor's degree preferred or an equivalent combination of education and experience.

Required Experience

• Typically requires 2–3 years of relevant front-line Auto claim-handling, investigation, and phone queue experience, including handling third party handling and liability determinations.

Work Environment / Physical Requirements

• Ability to use a personal computer, phone systems, and standard office equipment.
• Ability to sit and/or stand for extended periods (75%–90%) in a standard office or remote workspace setting.
• Ability to perform effectively in a dynamic, fast-paced environment.

Benefits

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund
• Career Development: Permanent position with robust training and development, on-the-job experiences, personalized coaching, and ongoing mentorship.

About the Client

This U.S. property and casualty insurance company has been serving individuals, families, and businesses for more than 160 years, distributing comprehensive coverage for homes, autos, and businesses through a select network of independent agents and brokers across 48 offices nationwide. With annual revenue exceeding $5 billion and more than 4,900 employees, the organization is large enough to offer outstanding career depth while maintaining a values-driven culture recognized by Forbes, TIME, and U.S. News & World Report. Teams here include underwriters, claims professionals, actuaries, and independent agency relationship managers who collaborate across a diverse and inclusive workplace.

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26-12054

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