Job Description

Salesforce Administrator

The client is looking for two Salesforce Administrators to translate user stories and capture requirements using the Salesforce platform. Candidates can live anywhere in the US.

Required Skills:

• Salesforce platform knowledge & experience with Agile
• JIRA - UAT

Job Duties:

• As a Salesforce Administrator, your essential job functions will include the following:
• Translate user-stories and requirements into solutions using functionality of the Salesforce platform.
• Collaborate with team members to design, build, and implement custom functionality.
• Implement new business process automations using Flow.
• Work with customers and partners to user-acceptance test solutions and deploy them to Production from lower environments.
• Provide Tier 2 support for Salesforce platform issues. Update existing customizations to address new business needs. Create and maintain documentation on Dealer Tire’s implementation & customizations of Salesforce.
• Participate in and lead demos of functionality to stakeholders.
• Evaluate Spring/Summer/Winter releases and regression-test new functionality/critical-updates.
• Integrate data and process between Salesforce and other business systems using established patterns.
• Assist business users with creation of reports, data import/export and other analyses.
• Help manage user provisioning - e.g., user-account-settings, permission sets, profiles, roles, and associated security.
• Respond to issues related to platform health and help monitor usage patterns based on defined service levels and escalate anomalies.

Job Requirements -Bachelor’s Degree or equivalent work experience

• 3+ years of experience with the Salesforce Platform as Salesforce Admin
• Salesforce Administrator Certifications or equivalent Salesforce Admin experience
• Ability to work independently on projects assigned with minimal supervision
• Ability to balance "best practices" with the needs of the business
• Resilience to changing deadlines and priorities
• Familiarity with separation of concerns, user-acceptance testing, and deploying solutions from sandboxes to staging and production environments
• Strong interest in the Salesforce platform
• Empathy for the end-user
• Above average attention to detail
• Thoughtfulness in their design-decisions
• Eagerness to learn new technologies, methodologies, etc.

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