Job Description

Benefits and Culture 

We offer a competitive compensation and benefits package designed to help employees live a healthier life, build rewarding careers and save for the future. Reser's offers choices whenever possible, because we recognize the diverse and ever changing needs of our employees. Full-time employee benefits include medical, dental, vision, AD&D, life, 401(k) with discretionary match, wellness programs, paid time off, company paid holidays and a variety of voluntary benefit options.

We strive to be your Employer of Choice. As one of our five cornerstones, this means that we go all-out to create an environment that shows we are committed to investing in employee growth and creating a culture of belonging where employees want to build a lasting career.

Visit our website to learn more about our competitive benefit programs -  

Principle Duties and Responsibilities

1. Delivers prompt responses to voicemail and email requests. 

2. Books American Express and Delta Skybonus Award travel as directed.

3. Offers expertise in complete meeting and event planning.

4. Provides group air, ground and hotel arrangements at both on-site at facilities and off-site venues.

5. Adheres to current travel policies and procedures set forth by the company. This includes following the approval process as required and attaching proper billing codes.

6. Processes voids, refunds, complex ticketing and exchanges.

7. Manages unused and partially used ticket file towards future travel.

8. Facilitates reporting between travel providers and Reser’s accounting team.

9. Negotiates contracts and rates resulting in savings on cars, hotels and airlines. 

10. Set-ups and utilizes direct bill hotels when appropriate.

11. Identifies potential issues before they occur and take steps to avoid and/or resolve them. 

12. Builds and maintains a successful team partnership with the Travel Agency Host that includes frequent communication.

13. Arranges for in-office back up from the agency to cover vacation, or if necessary off-site coverage for sick days.

14. Assists and arranges personal travel for company employees and their families as time allows or refers to specialized travel agency partner.

Job Specifications

1. High School Diploma or equivalent is required. 

2. Extensive knowledge of the GDS reservation system. Ability to navigate web-based travel sites and the Internet for research and information.

3. Ability to read, define, and apply the airline tariffs and fare rules

4. Able to work in a fast-paced environment, capable of prioritizing, multi-tasking and handle high volume effectively.

5. Maintain strict confidentiality of travel information as directed.

6. Ability to work autonomously and independently, combined with creative problem-solving skills.

7. Demonstrate a strong sense of urgency while maintaining exemplary detail accuracy under pressure.

8. Maintain a highly professional attitude and personal presentation in all verbal and written communications.

Working Conditions

1. Office environment.

2. Ability to work from home office

This position is eligible for a bonus based on company goals/performance.

Recipe for Success

Reser’s is the leading provider of fresh refrigerated deli salads, side dishes, and prepared foods for the supermarket, club store, and food service industries. Family owned and operated, Reser’s has been a proud sponsor of good times at racetracks, picnics, BBQs, music festivals, and affordable family meals since 1950. Reser’s family of brands include Reser’s American Classics, Main St Bistro, Stonemill Kitchens, and more. With more than 4,500 employees, Reser’s operates 14 facilities in the US, Mexico, and Canada and actively supports the communities it serves. 

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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